This policy applies to data processing on the JiuVPN marketing website, user panel and subscription services. It explains what data is used to provide services, which activities are not recorded, and how users can manage their data. When using a third-party payment page, please also review that provider's privacy notice.
Account and Order Data
You can create a JiuVPN account with a username and password; no email address is required. Account authentication data is used to verify logins, maintain account status and control subscription access. Keep your login details secure, and do not submit your password or full subscription link in a support ticket.
Placing an order and making a payment creates order records, including the selected plan, order amount, payment method, transaction identifier and payment status. This data is used to activate subscriptions, verify payments, handle refunds and resolve order disputes. Plan status and data usage are used to provide subscriptions and apply data rules; they are not records of browsing activity.
Descriptions, screenshots and replies that users voluntarily provide in support tickets are used to handle their requests. Before submitting a screenshot, conceal personal data unrelated to the issue, sensitive payment details and authentication information.
No-Logs Policy and Connection Data
JiuVPN follows a no-logs policy: it does not record which websites users visit, store browsing content, lists of destinations or browsing histories, or create connection-log profiles that could be used to reconstruct an individual's activity.
While a connection is active, the system must process authentication status, route connection status and data usage information in real time. Temporary connection states are released when a connection ends or expires and are not retained as long-term connection histories. Accumulated account usage and subscription status are service billing data and are handled according to this policy's data retention principles.
Website analytics and activity on subscription routes are separate data-processing contexts. Website analytics are not used to link or reconstruct content accessed by users through international routes.
Website Analytics and Browser Storage
Website analytics help us understand page visits, source categories, device or browser categories, and entry-point clicks so we can improve content and the user experience. Analytics are not intended to collect passwords, payment authentication data or full subscription addresses. Do not include this information in public links or feedback screenshots.
Cookies or local storage are used to maintain necessary sessions and save preferences such as login state and language. Logging out ends the current session. On a shared device, we recommend clearing this site's stored data as well. Clearing storage may require you to log in again; it does not delete your server-side account or orders.
You can use your browser settings to restrict cookies, clear local storage or enable tracking protection. Restricting essential storage may affect login and saved preferences, but it does not prevent access to public policy pages.
Third-Party Payments and Data Disclosure
JiuVPN supports Alipay / WeChat Pay / USDT. Payment confirmation, fund transfers and related transaction verification are handled by the relevant third-party payment service or network. JiuVPN uses order status and necessary transaction identifiers to verify payment results and does not ask users to submit their payment platform passwords to this site.
Third parties handle transaction data under their own rules; this policy does not replace their data handling practices or retention arrangements. JiuVPN does not sell account data. Relevant information is processed or disclosed only as necessary to complete payments, respond to user requests or meet applicable legal obligations.
Data Retention and Deletion Requests
Account data is retained for as long as needed to provide account and subscription services. Order and payment verification data is retained for as long as needed to handle refunds and disputes and meet applicable legal requirements. Support ticket and website analytics data is retained only until the related request or analysis is complete. Data is deleted or anonymized when its purpose has been fulfilled and there is no further basis for retention.
To access, correct or delete account data, sign in to the user panel and submit a support ticket describing the scope of your request. We must verify account ownership before processing it. If there is an unresolved order, refund dispute or legal retention requirement, we will explain which data cannot yet be deleted and why. Deleting your account may prevent further use of your subscription, so please confirm your service and order arrangements first.
Policy Updates and Questions
Updates to this policy will be posted on this page, and the last-updated month at the top will be changed. Significant changes to data-processing purposes, scope or user rights will be explained through a website announcement or a notice in the user panel. Where separate consent is legally required, we will follow applicable requirements.
If you have questions about this policy or data handling, contact us through a user panel support ticket. For subscription rules and refund arrangements, see the Terms of Service and Refund Policy.