Check your subscription and client first
Get your subscription from the user dashboard and update the configuration in your client. Keep your subscription link private; do not include the full address in public screenshots or discussion forums. If the node list differs from the examples on this page, use the dashboard and your latest subscription as the source of truth. Do not try to create a connection from the table; it does not include the configuration required to do so.
JiuVPN supports Windows / macOS / iOS / Android / Linux. Sign in to download the client for Windows / Android / macOS / Linux; an active plan is required for the iOS link. Sign in to get your subscription. Download clients through the user dashboard. If you are new to setup, follow the getting started guide to import your configuration, then return here to compare routes.
Separate local network, route, and destination issues
Before connecting, make sure your local network is working. After connecting, check the client status, a regular webpage, and the specific service you need. A “connected” status only confirms that the connection was established; it does not mean the destination platform has accepted your request. An error on one website does not necessarily mean the entire route is unavailable. Identify the scope of the issue before checking your account, routing rules, or connection path.
If the issue occurs only at certain times, note your local network, selected region, route name, and the error message, then try again later under similar conditions. Change just one factor at a time—for example, keep the region the same and switch the connection type. Changing several factors repeatedly can make a temporary recovery look like a clear result and complicate further troubleshooting.
Keep details that help reproduce the issue
If you need help, open a support ticket through the dashboard and include the platform, client message, action that caused the issue, and comparisons you have already tried. Hide your subscription address, password, and other account details before sharing screenshots. “The homepage loads, but sending a request fails” is more helpful than “it doesn’t work”; there is no need to share sensitive configuration publicly.
Route type does not change the plan’s data rules: monthly subscription data resets each month on the activation date, and mid-cycle upgrades convert the price difference into remaining days. Data add-ons remain available until used and never expire. JiuVPN supports unlimited devices and a 7-day refund policy. Check the plans page to compare data allowances and prices; route names are not billing tiers.